# Support | ShowsUp

> Get help with ShowsUp: contact support and find setup guides.

Source: https://showsup.ai/support

# Support

Operated by Pipeline Engine Ltd. We reply within 1 business day.

## Contact

Email us at [support@showsup.ai](mailto:support@showsup.ai) with your account email and a short description of the issue. Screenshots help.

## Common requests

I can't connect my calendar

Sign out and back in to refresh your session, then re-authorise from Settings → Integrations. If the issue persists, email support with the calendar provider name (Google, Outlook, Cal.com, or Calendly).

A reminder didn't send

Check the meeting in your dashboard — each step shows its delivery status. If a step is stuck for more than 10 minutes, email support with the meeting ID.

I want to delete my account

Email [support@showsup.ai](mailto:support@showsup.ai?subject=Delete%20my%20account) from your account address with the subject "Delete my account". We confirm deletion within 5 business days.

Outlook add-in issues

Most issues resolve by removing and re-adding the add-in from Outlook → Get Add-ins. If the side panel won't load, try Outlook on the web (outlook.office.com) — desktop installs can lag.

Google Calendar add-on issues

Refresh Google Calendar in your browser. If the ShowsUp icon still won't appear in the side panel, uninstall and reinstall from the Workspace Marketplace listing.

Billing or invoice questions

Open the customer portal from Settings → Billing for receipts and plan changes. For VAT invoices in your company name, email support with your VAT number and company address.

## Status & policies

-   Privacy: [showsup.ai/privacy](https://showsup.ai/privacy)
-   Terms: [showsup.ai/terms](https://showsup.ai/terms)
-   Security and data handling questions: email support with the subject "Security enquiry".